Explore Sneakers – Frequently Asked Questions (FAQ)

Welcome to the Explore Sneakers FAQ! Here you’ll find quick answers to the most common questions from our community of sneaker lovers.

🛒 Ordering

How do I place an order?

Browse our collection, choose your size, and click “Add to Cart.” When you're ready, proceed to checkout and follow the steps.

Can I change or cancel my order after placing it?

Orders are processed quickly, so changes or cancellations are not guaranteed. If you need assistance, email us immediately at majelanethorisho@gmail.com

👟 Products & Sizes

Are your sneakers authentic?

Absolutely. All our sneakers are 100% authentic and brand new.

How do I find the right size?

Each product page includes a helpful size guide to make sure you get the perfect fit.

🚚 Shipping & Delivery

Do you offer free shipping?

Yes! We offer free shipping on all orders. Most orders ship within 2–5 business days.

When will my order arrive?

Most orders arrive 2–5 business days after processing. You’ll receive a tracking number once your order is shipped.

I haven’t received my order—what should I do?

If it’s been more than 5 business days, please email us majelanethorisho@gmail.com  , and we’ll assist you right away.

How can I track my order?

You’ll receive a tracking link via email or SMS once your order ships. You can also track your order anytime using our Track My Order page.

💳 Payments

What payment methods do you accept?

We accept all major credit/debit cards, Yoco Pay Shop Pay, Apple Pay, Google Pay, and more — all processed securely.

Is my payment information safe?

Yes! We use SSL encryption and trusted payment gateways to keep your data 100% secure.

💬 Need More Help?

Still have questions? We’re here for you!

📧 Email: majelanethorisho@gmail.com

📱 WhatsApp: +27 64 871 5920

Or reach out anytime via our Contact Us page.

Thank you for shopping with Explore Sneakers — where comfort, style, and authenticity meet!